Frequently Asked Questions
Q. How are the background checks handled?
A. Nanny Nexus uses a local professional background and employment screener to perform all of their background checks. This firm is nationally recognized and is a member of the National Association of Professional Background Screeners. All applicants are screened for national and local criminal, DMV check, sex offender, social security number verification, and address verification. Local records are hand checked for accuracy. Nanny Nexus will perform all reference checks with previous employers as well as character references.
Q. How long does it typically take for a full or part time placement?
A. Most placements are made within 3-6 weeks. We work hard to make the best possible matches for families and applicants.
Q. What is the trial period policy?
A. At Nanny Nexus we do our best to ensure long and happy relationship with all of our clients. In the unfortunate event that a situation does not work out Nanny Nexus will do our best to make it right. Nanny Nexus offers a ten-week trail period. Within the first ten weeks if the family is not satisfied Nanny Nexus will provide new applicants. Summer Nannies have a two-week trial period policy. For information on our refund policy for Nanny Nexus Temps refer to the Temp page.
Q. Should I tip my nanny/caregiver?
A. This is not a requirement and is left up to the family to decide at their discretion. However tipping is strongly encouraged when the family is happy with the nannies service.
Q. What are the federal over time laws for in home caregivers?
A. Any caregiver working more then 40 hours in a 7 day workweek is legally owed over time pay, at time and ½.